> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://score.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to chat with the SES team (MCR)

•	To start a chat conversation with our support team, click on the chat icon at the bottom right corner
![](https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image_1g8rhyu.png)
•	Expanded chat box
![](https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image_l92ib3.png)
•	New message was received (audio alert is also raised at the user’s side)
![](https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image_16fqi29.png)
•	Correspond and receive automatically translated responses in a preferred language
•	The chat language will be automatically configured based on your default browser language
![](https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image_1ugcxjq.png)