How to request a single booking

Request for a New Event under an Existing Project
Click on “Booking Request” in the upper left corner of the screen to open the booking request wizard.

Information Tab
Fill in the necessary information and click “Create Draft”.
• Event Name – free text
• Project – select the project that this event is associated with. If the project is missing, contact SES Booking Team.
• Request a new project to be created by sending a request to SES Booking Team through the option “New Project Request”


• Start Date/Time – start time of the transmission
• End Date/Time – end time of the transmission
• Program Start (KO) – when the actual event starts
• + Approx Out – a scheduled extension that was requested in advance during the booking process, the value should be between 0 and 60 minutes in duration (in 15-minute increments) and will be charged in full even if partially used
• Contact Person – if there are additional contacts for this specific event, they should be listed here
• Service Tab – in this section, fill in the different services that make up the event. Click “Add Service” and fill in the necessary information:
• Service Label – the name of the service
• Service Template – select the relevant template for the service and click “Confirm Service”


During this step, fill in the details under each resource according to what is needed (e.g., Streaming, Satellite, Fibre, etc.).
• Click on the resource, fill in the details and click “OK”
• For IP distribution services, select an IP delivery point(s) on which the service will be received on. All delivery points need to be added in advance by SES Operations for them to appear in this section.
• Pairs of main and backup delivery points will be shown together side by side


If the cog wheel icon appears on one of the resources, it means this resource can be replaced with one of the dedicated resources SES has onboarded.
• Click on the cog wheel and a list of the dedicated resources will show up. Selecting one will replace the generic resource with the dedicated one.


• Once the details are added, click “Next” to review the booking request details, add notes, if required, and click “Submit”.


During this step, the user can choose to confirm the booking request and to send it to SES for processing or to save it as a draft to complete and send it at a later stage.
Booking requests that were saved as a draft can be found in the main view under “All Requests” tab.
Once a draft is opened, the booking request wizard will be reopened and editing the draft request can be continued.
If the user confirms the booking request, it will be saved as “Pending SES Approval” under “All Requests.” The SES Booking Team will review the request, add any missing details, allocate additional necessary resources and approve it. The request will then move into implementation by the SES Sports and Events Operations Team. Once approved, the event can be found under “All Events” tab.
Request assistance from SES Booking Team if any mandatory information is missing in the booking request wizard. Once the “Submit” button is clicked, the system will present the following:

You can click on:
• Save Draft & Request Assistance – the event will be saved as a draft under “All Requests” and the SES Booking Team will be informed to review the missing information
• Save Draft – the event will only be saved as a draft under “All Requests”, the user will be able to go back to it and edit the request
• Continue Editing – go back to the previous stage and continue working on the request

Updated on: 07/08/2024