Q: How to request a single booking

<pre><code>**Request for a New Event under an Existing Project** </code></pre> <p>Click on “Booking Request” in the upper left corner of the screen to open the booking request wizard. <img src="https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image_4leoqt.png" alt="" /> <strong>Information Tab</strong> Fill in the necessary information and click “Create Draft”. • Event Name – free text • Project – select the project that this event is associated with. If the project is missing, contact SES Booking Team. • Request a new project to be created by sending a request to SES Booking Team through the option “New Project Request” <img src="https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image_jq76m8.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image_rar1wa.png" alt="" /> • Start Date/Time – start time of the transmission • End Date/Time – end time of the transmission • Program Start (KO) – when the actual event starts • + Approx Out – a scheduled extension that was requested in advance during the booking process, the value should be between 0 and 60 minutes in duration (in 15-minute increments) and will be charged in full even if partially used • Contact Person – if there are additional contacts for this specific event, they should be listed here • Service Tab – in this section, fill in the different services that make up the event. Click “Add Service” and fill in the necessary information: • Service Label – the name of the service • Service Template – select the relevant template for t</p>

Question 1

How to request multiple bookings

Accepted Answer

In order to submit a bulk booking request with multiple bookings, please follow the below steps. • Click the 3-dot next to the booking request button and select “New Bulk Request” • Download an Excel template by clicking on “Download Template” • Fill in the information in the Excel template: • Start Date • Start Time • Program Start • End Date • End Time • Name – the name of the event • Contact Info – dedicated contact for this event, not mandatory • Approx Out • Before loading the Excel template, please delete the first row that contains the examples • Load the excel in the module by clicking upload or by drag and drop into the module and click Next • The platform will create a bulk booking request with the created events from the Excel template in the module • Each event will have a status that can be seen in the right section of each event’s row. The different statuses are: • Import – newly imported events will be given the Import status • Pencil – when the event was saved as a draft, its status will be changed to “Pencil”. At this stage, an “SES Ref.” number will be given to the event. • Pending SES Approval – when the ev

Question 2

How to create announcements for your takers

Accepted Answer

The announcement feature in SCORE has been implemented to allow pushing brief announcement or messages to a group or selected takers. The announcement can be modified to include severity level, timing, and the option to push the announcement to the users email in addition to displaying on his SCORE dashboard. 6.2 Announcement Screen Content Owner type clients with the announcement permission can log into their SES 360 account and will be presented with a new module called “Announcements”. Login into the new module will present the below screen: 6.3 Creating a New Announcement Create a new announcement by clicking the “New Announcement” button and the user will be presented with the below screen. This will allow the user to: • Create the announcement • Select the severity type (General, Warning, Critical) • Select timings the announcement will appear on the recipient SES 360 feed (default timing is set from the timing of announcement creation + 1 Hour) • Select whether the announcement will appear just as a banner in 360 or will be sent as an email as well or both By clicking “Recipients” all the takers can be selected to receive the announcement by clicking “Toggle All” or individual takers can be selected for the specific announcement. Individual takers can also be removed at a later stage before co

Question 3

How to order a single event

Accepted Answer

• From the main taker view, go to the “Available Events” tab • Click on the 3-dot menu next to the event that the user wishes to order • Choose the services that need to be ordered by ticking the sign next to the service price • Click “Place Order” • Review the details and confirm

Question 4

BISS-CA encrypted services

Accepted Answer

• If one or more ordered services include BISS-CA encryption, the BISS-CA supporting IRDs must be registered in the system to complete the order • To view or edit the BISS-CA IRDs list, navigate to the 3-dot menu from the main view and click “Technical Information” • The system will enable the IRDs automatically for each BISS-CA decrypted service that was ordered. Each update to the IRDs list will take effect in up to 2 minutes. If a new IRD is added, it should be able to decrypt after 2 minutes. • Each IRD has two columns next to it, “Tested” and “Able to Decrypt”. These columns are for documentation purposes only, they do not affect the automation at all. It is recommended to check the boxes once the IRDs were tested. • To add a new IRD to the list, click on “+Add IRD” The required information is: • IRD Name (Alpha-Numeric Only A-Z 1-9) • IRD Serial Number (Alpha-Numeric Only A-Z 1-9) • IRD Public Key File for BISS-CA (.pub) – this file should be downloaded from IRDs UI

Question 5

How to order multiple events

Accepted Answer

• From the main taker view, select “Available Events” tab • Choose the events to be ordered by ticking the sign next to the events • Click on the 3-dot menu at the top right corner of the page • Click “Order Events” • Select the services required to be ordered for each event by ticking the sign next to the service price • Click “Place Order” • Review the details and confirm – for services with IP distribution (Zixi/SRT), the user will be required to choose the Zixi/SRT target where this service is received (see above)

Question 6

How to request a single booking

Accepted Answer

**Request for a New Event under an Existing Project**

Click on “Booking Request” in the upper left corner of the screen to open the booking request wizard. Information Tab Fill in the necessary information and click “Create Draft”. • Event Name – free text • Project – select the project that this event is associated with. If the project is missing, contact SES Booking Team. • Request a new project to be created by sending a request to SES Booking Team through the option “New Project Request” • Start Date/Time – start time of the transmission • End Date/Time – end time of the transmission • Program Start (KO) – when the actual event starts • + Approx Out – a scheduled extension that was requested in advance during the booking process, the value should be between 0 and 60 minutes in duration (in 15-minute increments) and will be charged in full even if partially used • Contact Person – if there are additional contacts for this specific event, they should be listed here • Service Tab – in this section, fill in the different services that make up the event. Click “Add Service” and fill in the necessary information: • Service Label – the name of the service • Service Template – select the relevant template for t

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