• How to add IRDs for BISS-CA encryption

  Click the main 3-dot menu at the top right → Technical Information At the top, you will see the “BISS-CA IRDs” table. In this table, you can add multiple IRDs under different groups, and each group can be either enabled or disabled. By default, you can add your IRDs under the “Default” group, or you can change its name or add more groups if you wish. ![](https://storage.crisp.chat/users/Popular

• How to disable notifications

  If the user does not want to get email notifications or in app notifications follow the below steps: • Click on the name initials at the top right of the screen and click Manage Account • Navigate to the “Preferences” tab, in Notification Preferences section and use the checkboxes to mute emails or alerts (in-app notifications) ![](https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/imageSome readers

• How to use the timeline view

  The timeline view displays the events on a timeline. There are two types of timeline views. Basic Timeline View Displays the events on a timeline. Represented with the calendar icon . The basic timeline functionalities are: • Zoom in and out to control the viewed time span • Select the date to be displayed bySome readers

• BISS-CA Encryption Automation

  • If one or more services include BISS-CA encryption, the BISS-CA supporting IRDs will be authorized to decrypt the feeds • To view, add or edit the BISS-CA IRDs list, navigate to the 3-dot menu from the main view and choose Technical Information • The system will enable the IRDs automatically for each of your BISS-CA decrypted service. Each update to the IRDs list will take effect in up to 2 minutes. If you add a new IRD, it should be able to decrypt also after 2 minutes. ![](https://storage.crFew readers

• How to chat with the SES team (MCR)

  • To start a chat conversation with our support team, click on the chat icon at the bottom right corner • Expanded chat box • New message was received (audio alert is also raised at the user’s side) • Correspond and receive automatFew readers

• What is the "Technical Information" section

  In the technical information page, the BISS-CA IRDs module can be found in which the user can add, remove or edit the BISS-CA supporting IRDs. The technical contacts module can also be found in this section. The user can add, remove or edit technical contacts that will be used by SES operations team to contact in case of a technical need. ![](https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc80Few readers

• What do the different statuses in the system mean

  Pencil – the event was saved as a draft and it cannot be assigned to takers or be added to a bundle Pending SES Approval – the event details were fully submitted, and the event was sent to the SES Booking Team for further processing and equipment allocation Firm – the event was processed by the SES Booking Team and equipment was allocated On Air – event transmission has started Goodnighted – transmission is over Cancelled – event was cancelledFew readers