• BISS-CA encrypted services

  • If one or more ordered services include BISS-CA encryption, the BISS-CA supporting IRDs must be registered in the system to complete the order • To view or edit the BISS-CA IRDs list, navigate to the 3-dot menu from the main view and click “Technical Information” • The system will enable the IRDs automatically for each BISS-CA decrypted service that was ordered. Each update to the IRDs list will take effect in up to 2 minutes. If a new IRD is added, it should be able to decrypt after 2 minutesSome readers

• How to order a single event

  • From the main taker view, go to the “Available Events” tab • Click on the 3-dot menu next to the event that the user wishes to order • Choose the services that need to be ordered by ticking the sign next to the service price • Click “Place Order” • Review the details and confirmSome readers

• How to order multiple events

  • From the main taker view, select “Available Events” tab • Choose the events to be ordered by ticking the sign next to the events • Click on the 3-dot menu at the top right corner of the page • Click “Order Events” • Select the services required to be ordered for each event by ticking the sign next to the service price • Click “Place Order” (https://storage.crisp.chat/users/helpdesk/website/5cfa527fSome readers

• How to download reports as a taker

  Reports can be downloaded by content owners and takers. Content owners can download the reports to track which takers ordered and consumed events (consumption data is only available for IP events). Takers can download the reports to see the events that they have ordered. A taker can download reports only for the ordered events. • From the main taker view, click on the 3-dot menu at the top right corner and choose “Download Report” (https://storage.crisp.chatFew readers

• How to order a project

  • From the main taker view, go to “Available Projects” tab • Click on the Project to be ordered • View the project details: • Events tab – the events that are under the project are displayed here • Click on each event and see its details • Click the 3-dot menu in the top right corner, select “Order Project” and click “OK” (https://storage.crisp.chat/users/helpdesk/website/5cfa527f7acfc800/image77y5ng.pnFew readers

• How to order a bundle

  • From the main taker view , go to “All Bundles” tab • Click on the bundle required to order • There are two types of bundles: • “Quota based” – a certain number of events can be ordered from the events that are under this bundle • “All Events” – all the events under the bundle will be ordered by purchasing this bundlFew readers

• How to add (or remove) delivery points

  • For services with IP distribution (Zixi/SRT), it is required to choose the Zixi/SRT target where the service is received • Click on the yellow triangle to view the service details (the triangle is an indication that an action is required) • Select the delivery point used to receive this service and click “OK”, all delivery points need to be added in advance by SES Operations for them to appear in this selFew readers

• How to download / resend technical synopsis

  The technical synopsis is sent over the email automatically after each order. If you wish to download it or resend it by email, please follow the below steps. Please note that the synopsis will only include details of the services that were ordered. • Click on the relevant event to open it's details view. • Click the 3-dot menu at the top right corner of the screen. • Click “Download Synopsis” and the synopsis will be downloaded. • Click “Re-send Synopsis” and the synopsis email will be resent.Few readers